Triple Loop Consulting (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why, how we handle it, and your rights — in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
01 Who we are
Triple Loop Consulting is an executive coaching, mindfulness and facilitation practice based in Perth, Western Australia. If you have any questions about this policy or your personal information, you can contact us at info@tripleloop.com.au.
02 Information we collect
We only collect personal information that is reasonably necessary for our work. This includes:
- Information you give us — when you email us, we collect your name, email address, the nature of your enquiry, and anything you choose to include in your message.
- Information from working together — if you become a client, we may collect further details needed to deliver coaching, training or facilitation services, including any assessment responses where you have consented to complete them.
- Technical information — like most websites, our hosting provider may automatically log standard technical data (such as IP address, browser type and pages visited) to keep the site secure and running.
03 How we use your information
We use your personal information to:
- Respond to your enquiry and stay in touch with you;
- Provide and tailor our coaching, training and facilitation services;
- Manage our relationship with you and meet our professional obligations;
- Maintain, protect and improve our website.
We do not sell your personal information, and we will not use it for marketing without your consent.
04 Assessment instruments
Where you complete an assessment instrument as part of an engagement, your responses and results are treated as sensitive and confidential. They are used only to support your development, shared only with you and those you agree to, and handled in accordance with the requirements of the relevant assessment provider.
05 Disclosure to others
We may share your information with trusted third parties only where necessary, including:
- Service providers who help us operate — for example website hosting and email;
- Assessment and program partners where you have engaged us for services that involve them;
- Where required or authorised by law.
We take reasonable steps to ensure any provider handling your information protects it to a standard consistent with this policy.
06 Overseas recipients
Some of our service providers (for example website or email infrastructure) may store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
07 Cookies and analytics
This website does not use advertising or tracking cookies. If we introduce website analytics in future to understand how the site is used, we will update this policy to describe what is collected and how you can opt out.
08 Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure, including appropriate access controls and secure systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
09 How long we keep it
We keep personal information only for as long as it is needed for the purposes described above, or as required by law. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
10 Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, email us at info@tripleloop.com.au. We will respond within a reasonable time.
11 Children
Our services and website are directed at organisations and professionals, not children, and we do not knowingly collect personal information from anyone under 18.
12 Complaints
If you have a concern about how we have handled your personal information, please contact us first at info@tripleloop.com.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13 Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.